FAQ's

Yes, however, the supply of medical and dental products is restricted by each country’s regulations and jurisdiction.

At this time, we can only supply products to Canada, Australia, and New Zealand.

We are actively working on expanding international availability in the future.

Orders are typically processed within 1–3 business days after purchase.

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Please note that processing times may be slightly longer during peak periods or product launches.

Typically, orders are delivered within 2–6 weeks, depending on product availability. We are committed to ensuring your order reaches you as quickly and smoothly as possible.

In the meantime, you will receive complimentary access to iDD’s world-class Digital Dentistry CPD/CE education, so you can continue learning while you wait.

A 25% deposit is required to secure your order and is non-refundable. Due to the nature of medical and dental products, returns are accepted only for items that are unused, unopened, and in their original packaging.

We appreciate your understanding, as these policies ensure product safety, quality, and compliance with industry regulations.

Making a purchase through the iDD Webshop is simple and secure.

Browse our range of digital dentistry equipment, tools, and accessories, and select the products you’d like to order.

Once you’ve added everything to your cart, proceed to checkout, where you’ll be guided step-by-step through account setup (or login), shipping details, and payment.

You can make a 20% deposit to secure the order, and then we can arrange the rest of the payment or organise finance for you.

Once your order has been successfully placed, you’ll receive an order confirmation email within a few minutes. This will include your order number, a summary of the items purchased, and your billing and shipping details.

If you don’t see the email after a short while, check your spam or promotions folder, and if you still can’t find it, feel free to reach out to our support team, and we’ll be happy to confirm it for you.

If you need to update your shipping address, contact us as soon as possible.

We can change your shipping information only if the order has not yet been processed or dispatched. Once items are packed and handed to the courier, we’re unable to modify the destination address.

To request a change, simply email or call us with your order number and the correct address, and we’ll do our best to accommodate it.

Yes, billing address changes are usually possible.

As long as your payment has already been successfully processed, we can update the billing address associated with your order for invoice and record-keeping purposes.

Just contact our team with your order number and the correct billing details, and we’ll make the adjustment promptly.