Purchase Options Cancellation Policy

idd.shop

Last Updated: May 2026

Applies to orders placed for delivery to Australia, New Zealand, and Canada.

Subscriptions

The iDD Shop does not currently offer subscription products. All purchases through the iDD Shop are one-time transactions.

Order Cancellations

Stocked Items

Cancellations of regularly stocked items are subject to a restocking fee of 20% of the order value. To request a cancellation, contact sales@instituteofdigitaldentistry.com as soon as possible with your order number. Cancellation requests received before the order has been dispatched will be processed more quickly, and the restocking fee may be reduced or waived at our discretion if the order has not yet been placed with the supplier.

Special-Order Items

Special-order items cannot be cancelled once the order has been placed with the supplier on your behalf. Special-order items include equipment ordered to your specification, custom configurations, and any item confirmed as a special order at the time of purchase. We will clearly indicate at the time of sale if an item is a special order.

Capital Equipment Orders with a Signed Purchase Agreement

Where a capital equipment order has progressed to a signed Purchase Agreement, cancellation is governed by the terms of that agreement. Contact sales@instituteofdigitaldentistry.com to discuss your circumstances.

Digital Products and Software Licences

Digital product activations and software licence grants cannot be cancelled once access has been provided.

Payment Plan Orders

If you have entered into a payment plan arrangement for a purchase and need to discuss cancellation or modification of that plan, contact us at sales@instituteofdigitaldentistry.com with your order number and details of your request. Payment plan terms vary by arrangement and we will work through your options with you directly.

Your Statutory Rights

Nothing in this policy limits or replaces your statutory rights under the consumer protection laws of your country:

• Australia - Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010 (Cth)
• New Zealand - Consumer Guarantees Act 1993 and Fair Trading Act 1986
• Canada - applicable provincial consumer protection legislation, including the Consumer Protection Act in Ontario and equivalent legislation in other provinces

If you have a statutory right to cancel and receive a refund, that right applies regardless of any restocking fee described in this policy.

How to Request a Cancellation

Email sales@instituteofdigitaldentistry.com with:

• Your order number
• The item or items you wish to cancel
• The reason for the cancellation request

We will respond within 2 business days with a decision and, if the cancellation is approved, instructions for next steps.

Contact

Email - sales@instituteofdigitaldentistry.com

Full contact details are at idd.shop/pages/contact-us-idd.

This policy was last reviewed in May 2026. We reserve the right to update this policy. Any updates will be reflected on this page with a revised date.